Refunds, Returns, Exchanges & Shipping

KeraVada Return Policy

Effective Date: 05/31/2018

Returns, Exchanges & Refunds

Thank you for shopping at KeraVada.com. Once an order has shipped, we do not accept returns or exchanges.

Canceling An Order

Although we do not accept any returns or exchanges, you may cancel an order anytime before it ships from our facility if it has not been in packed or staged for shipping.  (Note we ship very fast so you will have to do this very quickly after ordering)

Damaged or Defective Products

Damaged or defective products may be returned to KeraVada.com after contacting customercare@keravada.com. Please submit photo images of the damaged or defective product to receive a credit for your item.

I Put My Old Address in and not my new one: Wrong Address

We can only ship to the address you have on file.  Please make sure your address is correct because once the order has been entered we are unable to reroute the order to a different address.  We suggest you carefully input your address information as to prevent address errors.

 

The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?

Once an order has shipped, KeraVada is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.

If the carrier is unable to assist with finding the package, please contact us at customercare@keravada.com with the case number provided from the carrier and we can assist you further.

Shipping Time

Shipping method applies after order has shipped.

Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping Time (ie. 2 or 3 Day Shipping) applies after order has left our warehouse.

Unfortunately, since we are not the shipping company, we are unable to offer refunds when a product has been accepted by the shipping company.

How To Return Your Item

Customer may return the package to the designated shipping address, and cover the shipping fee for returning the package only if the customer service staff have authorized the return.You can contact us if you have any questions at customercare@keravada.com in regards to returning an item. Any orders returned to our facilities without receiving authorization first will not receive a refund or exchange

Shipping Costs

You will be responsible for paying for the returned shipment. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.  Our shipping costs are subject to change.

Pricing & Discounts

Our pricing and discounts are subject to change at any time at the discretion of the company.  

Exceptions

Our Policy is Non-Negotiable and Binding to you and your order once your order has been placed.  Please be sure to read it thoroughly before making your order.  Unfortunately in fairness we are unable to make "ANY" exceptions.